Perform hands-on research, including but not limited to in-depth interviews, ethnographic studies, observations, and mixed methods approaches, all of which help us find out how we can improve moments that matter to our patients and their families.
Establish the goals of the research, the methods they will use to gather data, and the budget and timelines required.
Work directly with patients, physicians, and other stakeholders, conducting and coordinating studies, and then synthesizing the research into findings for consideration and discussion.
Create recruiting screeners and interview guides to conduct sessions, and recruit participants and/or provide oversight to vendors that assist with research.
Facilitate all experience research related activities, inviting stakeholders to join in and creating a user experience culture within the organization.
Create a deep understanding and empathy for our customers. Understand how research impacts our services and the relevance of research to our services and key stakeholders.
Recognize how to utilize and analyze qualitative data and customer feedback; and differentiate from quantitative data in reporting; keep up with Experience Design Research industry knowledge and what it brings to bear on operations.
Mentor others and demonstrate knowledge of the ethics and professionalism in Experience Design Research.

Bachelor’s or Master’s degree and/or related work experience in Interaction Design, Service Design, Communication Design, UX Research, Design Research, Market Research, or any other related fields
Knowledge of Experience Design Research methodologies or related experience, knowing how to adapt design approaches to the context of each project.
Effective communication skills, including the ability to clearly and concisely articulate research, ideas, perspectives in a diplomatic and persuasive manner.
Demonstration of exemplary work and professionalism as a non-managing leader in the team, and the ability to build professional, productive, trusting relationships with partners and team members.
The ability to communicate persuasively and passionately about the value of design research, and demonstrate the impact of research on business objectives.
Excellent interpersonal skills, including presentation, negotiation, persuasion, team facilitation and written communications skills
The capability and desire to bring innovation in process or methods to the team and to work as part of a collaborative team.
The ability to manage multiple projects (at various stages) concurrently, meet deadlines, and adapt quickly to changing priorities.
The ability to manage ambiguity, work autonomously, and multi-task in a fast-paced environment.

Experience Design Researcher