Consults internally with the departments, divisions and committees across the hospital looking to innovate the delivery of services.
Uses human-centered and participatory methods of Design to identify unmet patient, physician, and institutional needs and creates new service concepts or business strategies to better meet those needs. These methods include: conducting observational research, interviews and workshops; undertaking internal and external research activities; formulating insights; communicating findings and in a clear and compelling visual manner.
Creates workflows and/or wireframes, and construct project brief for relevant stakeholders. Coordinate with developers and Product Owner to achieve project goals.
Be an integral member in cross-functional projects, involving split or shared responsibility and problem solving with disciplines and personnel from other areas.
Has joint responsibility for the planning and execution of major complex business critical projects. Ensure project goals are well-defined, aligned with business objectives, and achieved, identifying tasks required to meet project goals.
Regularly provides accurate and up-to-date project status information to project stakeholders.
Support the development, establishment and maturation of the design research methodology & infrastructure within their assigned work area; developing templates, promoting best practices, developing and/or procuring tools, and educating and mentoring team members and other stakeholders.

bachelor's degree or above in any field.
work experience or education in service design, UX research, UX design, consumer research, market research, data analytics, marketing strategy, patient experience, software development, or related field.
ability to independently manage a varied workload of projects with multiple priorities and ability to prioritize work that is assigned or requested.
skills in consulting, designing/conducting studies, and developing/implementing solutions to problems that involve both analytical and creative elements.
strong time management skills and sound judgment, as the work is complicated by an environment of multiple projects having high priority and resistance to change.
systematic thinking and attention to detail, along with passion and fire to do great work.
great written and spoken communication skills, with ability to synthesize and visualize data into something insightful and actionable.
must have personal plan for professional development to maintain and update skills, methods, and tools.

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Service Designer